01
IdentityManual identity review
Government-issued identification is reviewed before a provider can appear on Carely.
The Carely standardCare should feel
Care should feel
clear and considered.
Carely combines manual provider review, private introductions and human support so families can make informed requests.
Public profilesApproved providers onlyDraft, pending and rejected applications remain private.
Manual reviewNot instant approvalPrivate detailsProtected introductionsHuman supportConcerns reviewed
How Carely approaches trustSix safeguards.
Six safeguards.
One clear standard.
Verification is a careful process, not a badge added automatically. These checks shape who can appear publicly and how a care request moves forward.
02
BackgroundBackground documents
Police checks and vulnerable-sector documents are reviewed manually for the MVP.
03
QualificationsCredential review
Professional licences, CPR, First Aid and care certifications are individually reviewed.
04
PrivacyProtected introductions
Contact details and exact addresses stay private until Carely confirms the accepted request.
05
ClarityTransparent terms
Every request has a three-hour minimum and clearly stated cancellation conditions.
06
SupportHuman oversight
Quality concerns, emergencies and refund requests are reviewed by the Carely team.
From application to public profile
Approval comes before visibility.
A provider chooses a role, submits the documents required for that role, and remains private while Carely reviews the application.
View provider requirements- 1Role-specific applicationServices and document requirements adjust to the selected care role.
- 2Manual document reviewSubmitted identity, background and qualification documents are reviewed.
- 3Approved profile goes liveOnly approved and available providers can appear in public search.
Cancellation policyClear rules.
Clear rules.
Human judgment.
More than 24 hours: full refund. Between 12 and 24 hours: 50% refund. Less than 12 hours or after care begins: no refund, except verified emergencies or at Carely’s discretion. Caregiver cancellations receive a full family refund. Service-quality concerns are reviewed individually.
Contact Carely support